Due to overwhelming demand, the next ‘Award Winning Study Tour’, will run from May 22 to May 26 2005. This fantastic five-day tour allows Senior Executives the opportunity to go behind the scenes to visit leading companies, with reputations for delivering Best Practices and exceptional Customer Experiences. 

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Call: + 44 (0) 207 917 1717


Our tour takes you inside exceptional UK and US companiesso that you can see, hear and feel first hand what sets them apart from other organisations. These companies, including Microsoft, Stena Lines, Mandarin Hotel, Hamleys, John Lewis, T Mobile, Yo! Sushi and Red Letter will provide insights into how Customer Experience excellence can enhance the companies’ performance. Over the five days you will gather a vast array of key critical information that you will be able to use within your own organisations. This will include:


The secrets of delivering a consistently high level Customer Experience

What a great Customer Experience looks like and how to define and recreate one within your own organisation

How to align your organisation around the Physical and Emotional elements of the Customer Experience

Creating and nurturing a customer focussed culture

Engaging your employees and creating a positive ‘Service Profit Chain’ 

Evoking your customers emotions

The criticality and impact of Customer Experience centric processes

Implementing Customer Experience ideas and initiatives



“This has been the most useful 3 days I have ever spent during my career."
Debbie Robey, Operations Manager, Prudential 

“An absolutely brilliant Tour, with a mix of companies demonstrating and sparking off thoughts and ideas, with their practical applications."
Zarin Patel, Head of Revenue Management, BBC 

“If you need some inspiration on how to improve your Customer Experience, the Beyond Philosophy Tour gives you the perfect opportunity to learn from companies leading the way in excellent customer service. "
Sarah Cooper, Customer Experience Manager, Bupa 



Our delegates have the last word...


91% would recommend the tour to delegates


94% stated that the Tour exceeded their expectations


85% found the Tour ‘Very Thought Provoking


89% identified key points that could be implemented within their organisation


92% described the Tour as a hands-on learning experience.





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