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      FAQs

What do I need to use your service?

All you need is a computer and an Internet connection to work with us. You can record dictations in our toll-free telephone dictation machine (rate 9 cents/line) OR you can use your personal digital recorder (rate 8 cents/line)

How can I record my Dictations?
Toll Free telephone

  1. Dial: (800) 321-8535 

  2. Enter your ID number followed by the “#” key (sign-up for a free trial to get your ID number) 

  3. After recording beep, please mention your name and start recording your dictation.

  4. Simply hang-up to close recording or use other functions (more dictation machine functions like pause, rewind, launch a new dictation, etc. will be provided with free trial information)

Digital Recorder

  1. Record dictations in your digital recorder

  2. Transfer dictation files to your computer

  3. Simply email these to our email address (sign-up for a free trial to get our dictation email address).

After successful completion of the free trial you can also opt to send us your dictations via our secure FTP. You can get a good quality digital recorder for approx. $200 (Olympus DS-660) from any famous online store like www.ebay.com, www.martelelectronics.com, www.ubid.com, www.amazon.com etc.

Does your company provide Digital Handheld Recorders?
No. You can get a good quality digital recorder for approx. $200 (Olympus DS-660) from any famous online store like www.ebay.com, www.martelelectronics.com, www.ubid.com, www.amazon.com etc .

Can you accommodate my office report format?
Yes we customize reports to clients’ current formats. Sign-up for a free trial to send your report formats. 

Are you HIPAA compliant? 
Secure Data Transfer
Data is transferred using 128-bit SSL encryption, currently the highest level of security, also used for online credit card transactions. Our data transfer is powered by reliable platforms of Verisign Inc. and Hillgraeve Inc., leading Internet security service providers. 

Data Confidentiality; in-house measures
We have strict in-house IT security policy to ensure client data confidentiality. Each employee has signed CNDA (Confidentiality & Non-Disclosure Agreements) to ensure client data secrecy. Transcription lab PCs do not have any external drives (CD, floppy etc.) installed. Internet access to the transcription staff is limited to few search engines (for searching latest drugs, terms etc.). Downloading or uploading of data, checking of emails is completely prohibited in the transcription lab.

Business Associate Agreement
In compliance with HIPAA regulations, we prefer a business associate agreement as well as a service agreement. To request a copy of the above agreements, click here.

What is your Turnaround Time? Or How soon can I get back my transcribed records?
Our normal delivery time for transcribed reports to our clients in North America is 9:00am Eastern Standard Time (valid for dictations dictated as late as 9:00pm Eastern Standard Time the previous night). So we work on a minimum 12-hour turnaround time.

What are your rates?

Mode of Recording Dictation Rate
  Digital Recorder (client owned)

8 cents / line

  Toll Free Telephone Service

9 cents / line

All rates are based on a line definition of 65-character with spaces. Only space between words is counted, while empty lines, tabs, headers, footers, standard templates and hard enters are not counted. We use standard word count utility of MS Word to calculate characters with spaces. For more clarity we can provide our daily 65-character line-count figure during the free trial.

How do I pay?We raise monthly invoices. We have an account with Silicon Valley Bank, CA. You can mail your checks to the bank.

What is a 65-Character Line?All rates are based on a line definition of 65-character with spaces. Only space between words is counted, while empty lines, tabs, headers, footers, standard templates and hard enters are not counted. We use standard word count utility of MS Word to calculate characters with spaces. For more clarity we can provide our daily 65-character line-count figure during the free trial.

 Why you use 65-character line?
65-character line standardizes different font types and sizes, varying page margins and page sizes by calculating lines on the basis of characters typed in a page.

Do you charge for standard text?
No, we just charge for the text that we type in. Any standard text e.g. normal exam that is already there in the template is not charged. For more clarity we can provide our daily 65-character line-count figure during the free trial.

Do you customize reports to client formats?
Yes. To send your current report formats, sign-up for a free trial.

How do you assure Quality?
We have qualified medical doctors, who have extensive healthcare and transcription experience to ensure quality as our Quality Control Managers (QCMs). Our qualified and experienced medical transcriptionists are fully equipped with state of the art support software like Stedman Medical Dictionary, American Heritage, Quicklook Drug Reference etc. to consistently produce desired accuracy and speed. Our unique Quality Audit process continuously challenge and improve our operational systems to achieve optimal operational efficiencies. The corporate culture at BrainStorm provides a unique high-spirited, friendly and creative environment to our team of medical professionals. It attracts and retains the best human resource in the industry besides providing flexibility in meeting our customer needs.

How can I contact you in case of any problem?
Write to sales@brainstormworld.com OR 
record a voice message at (801) 457-8761 Ext. 1

How can I start a free trial?
Click here to start your Free Trial.






 

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