do I need to use your service?
All you need is a computer and an Internet connection to work with us. You can record dictations in our toll-free telephone dictation machine (rate
9 cents/line) OR you can use your personal digital recorder (rate
How can I record my Dictations?
Toll Free telephone
your ID number followed by the “#” key (sign-up
for a free trial to get your ID
recording beep, please mention your name and
start recording your dictation.
hang-up to close recording or use other
functions (more dictation machine functions
like pause, rewind, launch a new dictation,
etc. will be provided with free trial
Record dictations in your digital recorder
Transfer dictation files to your computer
Simply email these to our email address (sign-up
for a free trial to get our dictation email address).
After successful completion of the free trial you can also
opt to send us your dictations via our secure FTP.
can get a good quality digital recorder for
approx. $200 (Olympus DS-660) from any famous
online store like www.ebay.com, www.martelelectronics.com, www.ubid.com,
Does your company provide Digital Handheld Recorders?
You can get a good quality digital recorder for
approx. $200 (Olympus DS-660) from any famous
online store like www.ebay.com,
www.martelelectronics.com, www.ubid.com, www.amazon.com
Can you accommodate my office report format?
Yes we customize reports to
clients’ current formats. Sign-up
for a free trial to send your report formats.
you HIPAA compliant?
Data is transferred using 128-bit SSL encryption,
currently the highest level of security, also used
for online credit card transactions. Our data
transfer is powered by reliable platforms of
Verisign Inc. and Hillgraeve Inc., leading
Internet security service providers.
Confidentiality; in-house measures
We have strict in-house IT security policy to
ensure client data confidentiality. Each employee
has signed CNDA (Confidentiality &
Non-Disclosure Agreements) to ensure client data
secrecy. Transcription lab PCs do not have any
external drives (CD, floppy etc.) installed.
Internet access to the transcription staff is
limited to few search engines (for searching
latest drugs, terms etc.). Downloading or
uploading of data, checking of emails is
completely prohibited in the transcription lab.
Business Associate Agreement
In compliance with HIPAA regulations, we prefer a business associate
agreement as well as a service agreement. To
request a copy of the above agreements, click here.
What is your Turnaround Time? Or How soon can I get back my transcribed
Our normal delivery time for transcribed reports to our clients in North America is 9:00am Eastern Standard Time (valid for dictations dictated as late as 9:00pm Eastern Standard Time the previous night). So we work on a minimum 12-hour turnaround time.
What are your rates?
|Mode of Recording Dictation
Digital Recorder (client owned)
8 cents / line
Toll Free Telephone Service
9 cents / line
All rates are based on a line definition of 65-character with spaces. Only space between words is counted, while empty lines, tabs, headers, footers, standard templates and hard enters are not counted. We use standard word count utility of MS Word to calculate characters with spaces. For more clarity we can provide our daily 65-character line-count figure during the free trial.
How do I pay?We raise monthly invoices. We have an account with Silicon Valley Bank, CA. You can mail your checks to the bank.
What is a 65-Character Line?All rates are based on a line definition of 65-character with spaces. Only space between words is counted, while empty lines, tabs, headers, footers, standard templates and hard enters are not counted. We use standard word count utility of MS Word to calculate characters with spaces. For more clarity we can provide our daily 65-character line-count figure during the free trial.
Why you use 65-character line?
65-character line standardizes different font types and sizes, varying page margins and page sizes by calculating lines on the basis of characters typed in a page.
Do you charge for standard text?
No, we just charge for the text that we type in. Any standard text e.g. normal exam that is already there in the template is not charged. For more clarity we can provide our daily 65-character line-count figure during the free trial.
Do you customize reports to client formats?
Yes. To send your current report formats, sign-up for a free trial.
How do you assure Quality?
We have qualified medical doctors, who have extensive healthcare and transcription experience to ensure quality as our Quality Control Managers (QCMs). Our qualified and experienced medical transcriptionists are fully equipped with state of the art support software like Stedman Medical Dictionary, American Heritage, Quicklook Drug Reference etc. to consistently produce desired accuracy and speed. Our unique Quality Audit process continuously challenge and improve our operational systems to achieve optimal operational efficiencies. The corporate culture at BrainStorm provides a unique high-spirited, friendly and creative environment to our team of medical professionals. It attracts and retains the best human resource in the industry besides providing flexibility in meeting our customer needs.
How can I contact you in case of any problem?
record a voice message at (801) 457-8761 Ext. 1
How can I start a free trial?
here to start your Free Trial.